Klarcap Technologies Private Limited ("Klarfin") https://www.klarfin.com, and Klarfin mobile applications ("Website" or "Platforms") aim to protect your personal information and ensure that you continue to trust us with your personal data. When you interact with us, you may share your personal information with us which allows us to determine your identity as an individual (e.g. name, email, address, telephone number, login user names, passwords etc.). When you opt for services provided by Klarfin you may share certain information including your personal identifiable information such as income statements, investment preferences, bank account information, deductions, credits, information on dependents, etc, and other financial information (collectively referred to as "Personal Data") This policy is drafted in consonance with the applicable legal provisions and applies to the Personal Data that we collect for the purposes of providing you our valuable services and an enhanced user experience on our Website or Platforms ("Policy").

Klarfin reserves the right to make changes to this Policy at any time, which shall be duly informed to you via notification on the Website or Platforms. We encourage you to regularly review this Policy to ensure that you are aware of changes made to it from time to time.

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A. Personally Identifiable Information collected from the user

1. Klarfin shall collect Personal Data through its Website or Platforms when you contact us through the Website or Platforms to provide any financial information or comments in electronic form. The Website or Platforms may also track information furnished online to provide the services that you request or through any other media available on the Website or Platforms, for the purposes of public announcements and messages about the services and products offered by it or in which you may be interested.

2. Klarfin shall collect client's Personal Data from the following sources:

   1. User agreements and other information that clients provide to us, whether in writing, in person, by telephone, electronically or by any other means. This information may include client's income, investment experience, credit references etc;

   2. Personal tax returns and other documents provided by the client;

   3. Transactions on a client's behalf. This information may include the client's account balances, positions, investment interests and history;

   4. Public sources; and

   5. Offline interactions with Klarfin.

3. Personal Data may also be collected from information you may choose to share with a particular service provider or provide publicly as comments, feedback or reviews through the Website or Platforms. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

4. The Website or Platforms also collect technical data about your interaction with the Services. This is data we get from your use of our services. We collect data about your interaction with our website, such as pages visited and average time spent on the website, your internet protocol address, the unique identifier of your device and device information such as operating system, operating system version, browser plugins, crashes, system activity, hardware settings, date and time of your request and referral URL, and cookies that may uniquely identify your browser and mobile applications.

5. The Website or Platforms may also collect anonymous data that is not associated with or linked to user's Personal Data ("Anonymous Data") and which, by itself, does not permit the identification of an individual user.

6. We collect during transactions made from our Website or Platform some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders. We use the secure payment gateway to process your payments. We do not store any details of your UPI, credit card, debit card or net-banking account.

7. The Website or Platforms may also collect information about your investment behaviour if you choose to invest with us.

8. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

9. We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

 

B. Personal Data: Security and Storage

Your Personal Data shall be stored securely on servers hosted by reputed cloud service providers ("CSP") located in India. Such CSP shall be liable to keep your Personal Data secure at all times and adopt such technical measures as may be required to meet your reasonable expectation of privacy.
If you think that the security of your account has been compromised, change your password and contact us immediately at admin@klarfin.com for further assistance.

 

C. Use of Personal Information collected

The Website or Platforms may use Personal Data and other information collected from you for any of the following purposes-

1. To effectively provide the services opted by you such as opening of investment account services, and other services incidental hereto;

2. To create and maintain your accounts with Klarfin, including your transaction details on the Platforms that are associated with your account;

3. For the purposes of improving the features and functionality of the Website or Platforms and to respond to the various requests and preferences, including language and location customization, personalized help and instructions, or other responses to the use of the Website or Platforms;

4. To deliver products and services, including newsletters and email notifications, confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages that you may request;

5. To maintain the quality of the services on the Website or Platforms, provide anonymous aggregated reporting for internal audits and provide general statistics regarding their use;

6. Archival or backup purposes;

7. To send SMS text alerts to the user on their registered mobile number about the products and services including new services, special offers, promotions, updated information and other services that allow access to exclusive features or functionality of the Website or Platforms; and

8. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses;

9. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information

10. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like income, marital status, debts, etc). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

 

D. Sharing of Personal Information

Klarfin shall not disclose your Personal Information to any third party for any reason whatsoever, without your express consent to that effect. However, your Personal Information may be disclosed to or shared with a third party without your consent under the following circumstances:

1. Pursuant to any specific legislation such as SEBI Act, 1992, Companies Act, 2013 and all the rules and regulations made there under;

2. Pursuant to a valid and subsisting order of a court or other judicial, quasi judicial or government body under applicable laws or if, in Klarfin's good faith judgment, such legal disclosure is reasonably necessary to comply with legal processes or respond to any claims;

3. In the event of a change in control or management of Klarfin, a full or partial merger with, or acquisition or reorganization, amalgamation, restructuring of business of all or part of Klarfin by another company;

4. Disclosure to third parties such as broker, agent, and other service providers who work for or in connection with the services provided by Klarfin, subject to confidentiality obligations as may be contractually agreed to between such third party and Klarfin;

5. To detect and prevent any identity theft, fraud and other potentially illegal acts, prevent the abuse of Websites' services, any disclosure reasonably necessary to enforce the rights of Klarfin, Terms and Conditions or this Policy including any claims of infringement or violation of any third-party rights or provisions of Information Technology Act, 2000 and rules made there under or any applicable legal provisions; and

6. To protect the rights and property, whether tangible or intangible, including without limitation, intellectual property, or to ensure the personal safety of the Website or Platforms, the users or public at large.

 

E. Processing your Personal Information

Klarfin takes all reasonable steps to ensure fair, lawful and transparent processing of your Personal Information. In furtherance of this objective, Klarfin will:

1. Notify you in case of usage of your Personal Data for any purpose other than the purposes consented for or stated in this Policy.

2. Retain Personal Data only as long as it is necessary for rendering the services and this period shall not exceed three (3) years from the date of termination of your services with Klarfin on the Website or Platforms except when otherwise required under applicable laws.

3. Meet your reasonable expectations of data privacy while processing your Personal Data.

4. Undertake reasonable efforts and security measures, including a variety of security technologies and procedures to protect your Personal Data from any unauthorized access, use or disclosure.

5. Provide you all information related to processing of your Personal Data, for instance whether or not your Personal Data is being processed, where it is processed and for what purpose it is processed, upon receipt of a written request from you.

Notwithstanding anything provided in this Policy, Klarfin does not guarantee that your personal data will be absolutely protected at all times. Websites' systems and the communications networks through which you access the Website or Platforms may be subject to security breaches and failures due to circumstances beyond the reasonable control of Klarfin. In such situations Klarfin will try to rectify the problems at the earliest possible time. You hereby acknowledge and understand that all personal information provided to or through the Website or Platforms is with your knowledgeable and informed consent and solely at your own risk.

 

F. Links to other sites: Third party / External links

Our Website or Platforms may contain links to content or other functionality provided by third parties which are outside our control and are not covered by this Policy. Klarfin is not responsible for the privacy practices or the content of those linked websites.

 

G. Consent

By using the Website or Platform and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website or Platform in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this Privacy Policy.

You also consent for us to communicate with AMCs and other authorized service providers on Your behalf for financial or non-financial transactions executed through our Platform. To share Your information with KRAs, AMCs and Klarfin’s service partners, for validation, to comply with legal and regulatory requirements and for the purpose of fulfilling its obligations.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

 

H. User Rights

1. Right of Access: You can access your Personal Information at all times during the subsistence of your account with Klarfin. You are free to review and modify your Personal Information and correct inaccuracies, if any, in your Personal information, from time to time, through Klarfin's representatives or after you login to the Website or Platforms. In case you are unable to access, correct, or update any of your Personal Data, you may send us a request at admin@klarfin.com or contact Klarfin representatives. However, Klarfin shall not be liable to provide access to your Personal Information after three (3) months from the date of termination of services provided by Klarfin.

2. Right to withdraw consent: In the event you wish to withdraw your consent for usage of your Personal Data for any particular activity of Klarfin and its affiliates at any time during the subsistence of your agreement with us, you can notify us in writing. Upon receipt of such notification, Klarfin shall not use or allow further dissemination of your Personal Data or part thereof, for the purpose mentioned therein.

3. Right of Erasure: If you wish to remove all or any part of your Personal Data collected by Klarfin, its affiliates or any of the related parties, you can raise a request by sending an email to admin@klarfin.com or contact any of Klarfin's representatives. Your Personal Data will be erased by Klarfin: (a) upon receipt of such request for erasure; and (b) deactivation of your account with Klarfin within a reasonable time.

 

I. Cookies

Klarfin uses cookies and other tracking technologies that store data temporarily; the data collected may be stored in your browser. We do not use cookies to transmit any personal information. We use cookies and other tracking technologies to improve the usage and functionality of the Websites and to gain a better understanding of how visitors use the Websites and utilize the tools and services offered to them. Cookies help us tailor the Websites to user specific needs and preferences and improve various functionalities and user interface, resulting in greater customer satisfaction.

Definition: A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.

Note: With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your web browser instructions or help screen to learn more about these functions. However, if you reject cookies, the functionality of our offerings may be restricted.

 

J. Communication & Grievances

We will make all attempts to contact you only through email and ensure that your telephone number is used only for the limited purpose of providing the relevant services on the Website or Platforms. In case you have any grievances regarding usages of your Personal Data, you can contact us at admin@klarfin.com. Upon receipt of such complaint, Klarfin will make all reasonable efforts to address your concerns at the earliest.

 

If you do not agree with the terms of this Privacy Policy or any changes made to this Policy, please cease using all Services immediately and write to us at the address mentioned above.